Success Tip 13: Who Would Have Imagined A 136% Defect Rate Is Ranked No.1?
JD Powers again ranked Lexus Number 1 in quality with only 136 problems per 100 cars. That is a 136% rate of failure!
This is a perfect example of an opportunity to leap into the number one postion. Establish zero defects as a corporate culture. Do you think GM or Ford would have the problems they are currently experiencing if they achieved a near zero rate of problems when a customer was delivered a car?
Success Tip 13…Establish a Zero Defect Culture In Your Business.
